Introduction
Why are KPIs needed?
If you want to know how your communication strategy has been working out so far, there is one thing you cannot avoid—key figures. They define the value of your PR campaign and serve as a foundation for every professional social media monitoring and media analysis service. With this in mind, we have compiled a list of the most relevant analysis figures and KPIs.
KPI categories
From quantitative to custom indices
Quantitative key figures
Hard, objective data on the presence and reach of your communication.
Qualitative metrics
Metrics to evaluate the content quality and impact of your communication.
Condensed scores and indices
Combination of multiple key figures into an overall value to make complex relationships comprehensible at a glance.
Overview
Quantitative KPIs
Quantitative metrics capture the amount of coverage generated and whom it reaches. Buzz, reach, share of voice - quantifiable metrics directly derived from media data.
The Advertising Value Equivalent (AVE) is a monetary reference value indicating the advertising value of published coverage – not a measure of impact, but useful for budget comparisons.
Overview
Qualitative KPIs
Qualitative metrics capture how a company is reported on and what impact that has. Tonality, message absorption, image balance: metrics that can only be measured through content analysis of contributions.
Overview
Scores and Indices
Not all results can be captured with a single key figure. Often, a complete picture only emerges when different data points are combined. Scores and indices summarize several individual key figures into a single value, thereby making complex relationships quickly comprehensible and comparable.
An example: The sheer number of contributions (buzz) says something about presence, the tone about the evaluation. Only when both values are combined and weighted does a score like the Media Impact Score arise, making the actual media impact tangible.
Thus, scores and indices enable communication to be evaluated not only in individual aspects but in a holistic and condensed manner – an important tool for strategy, benchmarking, and management reporting.
All-in-One PR Software
All your KPIs and scores
in one tool.
With the NewsRadar®-Suite, you get an all-in-one platform for media monitoring, analysis, reporting, and PR management.
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